Learn to communicate in a manner that builds trust, teamwork and consensus. Develop the skills that result in two-way communication, which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.

Key Information

Identify barriers to effective communication

• Focus your development to improve listening effectiveness

• Learn how you come across to others

• Understand the communication model

How your perception can interfere with communication

• How we come up with perceptions

• Learn one of the most challenging aspects of communication

• Understand what perceptions and assumptions you hold that 
  may be interfering with your communication
• Discover how to take the critic out of criticism

Why feedback is a valuable learning tool

• Learn the two styles of feedback

• Identify the secret of effective questions

• Discuss common feedback mistakes

How to be a better listener

• Learn and practice techniques that will make you a better listener

• Understand the different levels of listening

• Learn the difference between distracting and attending behaviors

Using communication as an effective management tool

• Discover the secrets of converting conflict into collaboration

• Eliminate resentment that results from poor communication

• What you can say to resolve conflicts with bosses, peers, and workers

You will also take a self assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.