Course Listing - by Instructor

Name	Biography
Jennifer Baltes
Tim Baltes	Tim Baltes has over 20 years of human resources and leadership experience.  He has held leadership positions in HR in several industries, including manufacturing, retail, entertainment, higher education, and logistics.  In his current role as the Senior Compliance Manager at Bass Pro, Tim is over compliance as it applies to policies, onboarding and employment law. In addition, he oversees all high-level employee relations (e.g., harassment, discrimination) for the organization.  Tim holds a Master of Science in Industrial/Organizational Psychology and has been active on local Boards for the past 10 years – currently serving on the Leadership Springfield and Missouri Sports Commission Boards.  Tim has always enjoyed training and teaching and has sharpened these skills over his entire career, consulting for local business and with the Missouri SBDC at MSU. Tim’s strengths include change management, leadership, and performance management.  Participants who take his courses consistently praise his fun, high-energy, practical approach to facilitation.
Covert Media Consulting LLC	We only use active law en forcement, who are currently using these techniques in their daily roles as our instructors. By doing this, it keeps the material up to date and immediately applicable for the students. The instructors can use their own active cases to reinforce the techniques taught in the class. You can read all our instructor biographies on our website. WWW.COVERTMEDIACONSULTING.COM
CIT Council	CIT Council instructors are experienced professionals actively practicing the techniques taught in this course. This ensures that students receive the most current, relevant content, along with real-world context to enhance this training.
John Fleming	John Fleming is the founder of Enterprise Productivity Consulting. He has been involved in the design and implementation of lean enterprise solutions for the past 22 years. He received his training in lean, in the U.S. and Japan, as a result of learning through the GM/Toyota Joint Venture in Fremont, California and by working with the founders of Shingijutsu, experts in the Toyota Production System. John started at General Motors where he was part of the GM Production System team and led the first GM plant team to incorporate Toyota’s lean principles. John held numerous positions for General Motors and has spent the last 17 years with United Technologies Corporation, in the Pratt & Whitney, Transport Air Conditioning Carrier and Otis Elevators. Holding various operations and management positions with UTC, he provided lean training and workshops in all seven divisions of UTC worldwide. John holds a BGS from Wayne State University, Industrial Engineering/Work Methods-GMI and his MBA from Indiana Wesleyan University.
RS&A Forensic Training	Taking the Crime Scene into the Interrogation Room - Do the Pieces Fit? Instructor: Daniel Craft Dan Craft, has 31 years of investigative experience as a FBI agent specializing in violent crimes with a very broad range of duties and responsibilities that he brings to the classroom with him. He has been a criminal profiler and polygraph examiner who has written a 40-hour advanced interview/interrogation course for the FBI and taught it at the FBI training academy in Quantico, VA. Dan has taught nationally and internationally and at the graduate level at Marquette University in Milwaukee, WI. Mr. Craft has worked closely with local law enforcement agencies to better train their crime scene units to understand what an investigator and profiler needs to see out of their crime scenes. Among Dan’s duties with the FBI were investigating, street gangs, violent crimes, homicides, bank robbery, organized crime, serial murder cases, crimes against children, criminal profiling, hostage negotiations and terrorism. He has worked in the Middle East as an advisor and worked with other US Federal agencies to conduct security investigations. Among the courses taught to law enforcement personnel over those years are courses on Street Gangs, Terrorism, Major Case Investigations, Reading a Crime Scene – Crime Scene Analysis, Sex Related Crimes, and a variety of Interview and Interrogation and Hostage Negotiation courses. Dan has also taught how to combine the work done at the crime with the investigation of a crime and then the successful interview and interrogation of the suspect to several local IAI Divisions and local chapters of the Homicide Investigators conferences and is a past president of the Wisconsin Homicide Investigators Association and the past National Chairman of the Federal Bureau of Investigations Advisory Committee. As you can see, he has a wealth of both practical and teaching experience to share with each student and enjoys interacting with law enforcement and crime scene personnel. Dan has received two medals of Valor, one for saving the life of a four-year-old girl while under fire. Dan worked undercover against a terrorist group holding three Americans hostage. Dan was also awarded the Green Beret for his work with the Army Special Forces. Forensic Examination of Violent Crime Scenes Instructor: Douglas Young Douglas Young is currently employed as a Senior Criminalist and has over 17 years of field experience as a crime scene investigator. He began his law enforcement career as a Deputy Sheriff with the Gibson County Sheriff’s Department in Indiana where he served as the department’s crime scene investigator. He served as a Senior Crime Scene Specialist with the Austin Texas Police Department until 2002 - when he returned to Indiana to assume the position of Chief of Police with the Oakland City Police Department. Mr. Young is certified as a crime scene investigator through the International Association for Identification and serves as a member of the crime scene certification board for the Rocky Mountain Division of the IAI.
John Gambon	John Gambon has been a Professor with Ozarks Technical and Community College since 1991. He holds a Ph.D. in Organizational Psychology and a master’s degree in industrial psychology. In addition to teaching, he has worked as a consultant with area businesses for the last 18 years. His consulting has included the development of training programs, employee policy manuals, conducted job analysis, performance assessment implementation and assisted companies with Federal Medical Leave Act (FMLA) issues. Dr. Gambon has consulted with manufacturing firms, food service organizations, a gaming corporation, and non-profit organizations. He has even been called upon as an expert witness in criminal trials.
Tom Gorsline	Detective Gorsline has been in law enforcement for 12 years and has spent the last five years as a detective with the Osage Beach Police Department. Prior to serving in law enforcement, Detective Gorsline owned and operated group homes for mentally handicapped adults for 10 years. After serving for 6 years in the U.S. Air Force, Detective Gorsline worked with troubled teens. Tom is married and between them, they have a total of 8 children and 5 grandkids. Tom is a crisis negotiator and peer support person. Tom teaches for Missouri State University, MPCA, the K-9 Association, and the Missouri Coalition for Mental Health.
JJ Goulbourne	John Goulbourne Experience: US Navy Security Forces Chief Master-at-Arms Navy Reserve Center Springfield Mo 30+ Years Law Enforcement Generalist Instructor Firearms Instructor TCCC Instructor BLS Instructor Axon Taser Instructor Antiterrorism Training Supervisor Less Lethal Weapons Instructor Deputy Sheriff Clinton County Homeland Security Division
Bill Hardwick	Bill Hardwick is a lawmaker in the Missouri House of Representatives. Prior to serving in the Missouri Legislature, Representative Hardwick was a supervisory attorney as a Department of the Army civilian, a Special Assistant United States Attorney, and served as an Assistant Prosecuting Attorney for Pulaski County, Missouri. He was the City Prosecutor for St. Robert, Missouri, and taught courses as an adjunct professor in criminal law, judicial process, and political science. He is the Chairman of the Sustainable Ozark Partnership and serves as a commissioner on the Missouri Military Preparedness and Enhancement Commission. Representative Hardwick served as an enlisted soldier and officer in the Missouri National Guard and U.S. Army. He led combat route clearance patrols in Baghdad, Iraq. He has served in leadership positions including platoon leader, company commander and battalion commander. He is a graduate of Officer Candidate School where he was selected for the Leadership Award. Representative Hardwick graduated with honors from the U.S. Army Command and General Staff College located at Fort Leavenworth, Kansas where he earned a skill identifier as a strategist. Born in Rolla, Missouri, Representative Hardwick is a graduate of Dixon High School. He received his bachelor's degree in Classics from the University of Missouri and Juris Doctor from the University of Missouri School of Law in Columbia, Missouri where he served as Associate Editor in Chief of the Missouri Law Review.
Kevin Hillman	Kevin Hillman has been the Prosecuting Attorney for Pulaski Co since 2011. Kevin has served as the city attorney for the City of St. Roberts and Waynesville. Training Experience: Kevin served over 20 years in the United States Army Judge Advocate General's Corp with five years of active duty and over fifteen years in Missouri Army National Guard. He serves on the Missouri Association of Prosecuting Attorneys Board and serves on the legislative committee. Kevin has testified numerous times in the Missouri House and Senate hearings on criminal justice matters. Education: Kevin has taught criminal justice classes at the graduate level for Webster University and at the undergraduate level for Drury and Park Universities.
Roger Martin	Roger retired from the Air Force in 2001 and began his new career with the Highway Patrol at Troop E Radio in Poplar Bluff the same year. In 2008, he was appointed as the Communications Division Training Coordinator and moved to Jefferson City. He facilitates the training of newly hired Patrol Operators and provides continuing education to veteran operators. He is also a POST certified specialty instructor training newly hired Troopers and other agency responders on Patrol radio procedures. Roger has served as co-chair of the Missouri Professional Training Partnership since 2010 and undoubtedly his primary focus continues to be the training and education of professionals within public safety communications. He and his wife, DeAnn, enjoy traveling, singing every chance they get, and working in community theatre. They share four sons, two daughters-in-law, and two beautiful granddaughters.
Dale McCoy	DALE MCCOY IS A TRAINING & ORGANIZATION DEVELOPMENT PRACTITIONER, specializing in human performance improvement and leadership cultivation through learning and development strategies that yield measurable, data-driven, client-specific business results. After managing a multi-million-dollar retail sales operation in Los Angeles, CA, for eight years, Dale gained extensive experience as a Human Resources Development Specialist with MCI Telecommunications, and as Manager of Training & Development with UnitedHealthcare Operations. Before launching his independent practice in July, 2001, Dale was Professional Services Manager of Training Development for Ineto, Inc., a web-based customer relations technology solution company headquartered in Austin, Texas. Dale is a certified Zenger-Miller (now AchieveGlobal) Master Trainer and a certified facilitator of Stephen Covey's Seven Habits of Highly Effective People. He is a graduate of Drury University in Springfield, MO, and holds a Master of Science degree in Education & Online Teaching and Learning from California State University East Bay.  Dale has taught online through the University of Nevada, Reno, on behalf of the National Juvenile Court Services Association, and at Drury University in the Educational Technology and Leadership & Management Development degree programs. He has also been a popular guest lecturer on the topic of Performance Management in Missouri State University’s highly rated Techno-MBA graduate program. Dale has delivered hundreds of presentations, training sessions, and keynote addresses for a wide variety of organizations across the nation. Dale has been an active member of the American Society of Training & Development, as well as the Society of Human Resources Management and the Organization Development Network for most of two decades.  He lives in Springfield, Missouri.
Missouri Office Of Prosecution Services	MOPS instructors are experienced professionals actively practicing the techniques taught in this course. This ensures that students receive the most current, relevant content, along with real-world context to enhance this training.
Carrie Richardson	Carrie Richardson is Executive Director of Leadership Springfield. Prior to joining the nonprofit, she spent a decade in health care administration as Chief Operating Officer for a rural tri-state health system and several years in nonprofit development and grant writing. Carrie is a graduate of Leadership Springfield Signature Class 25 and currently serves on the Prosper Springfield Cabinet. She is a mentor with the efactory and Missouri Small Business Development Center at MSU Mentorship Program. She has a master’s in nonprofit and civic leadership and bachelor’s in communications, both from Drury University. She and her husband Ben have a son in high school and identical twin boys who are fifth graders. When she’s not working, you’ll find Carrie shuttling kids to soccer, swimming, or school & church activities. She enjoys spending time with her family, staying active outdoors, and recharges with a good book or traveling somewhere near water and sunshine. Carrie began as the first Executive Director of Leadership Springfield in July 2018. Carrie was named one of Springfield Business Journal’s 12 People to Know and was honored as one of Springfield Business Journal’s Most Influential Women in 2019. In 2020, Leadership Springfield was awarded the Business Advocate Award by Springfield Business Journal. In 2021, Carrie was featured as one of Biz417’s Women Who Mean Business.
Christina Ryder	Christina is the CEO of The Grantwell, LLC and is a former social worker, a current sociologist, and expert in federal and foundation funding requests, program development, and social science evaluation research. She graduated from Vanguard University of Southern California with a degree in Sociology and then from the University of California, Irvine with a Masters in Social Science with a concentration in demography and social analysis and course focus on social inequality. Throughout her professional career she has participated in various federal grant evaluations including program evaluations on behalf of the USDA, FEMA, SAMHSA, HHS, and the DOJ. As a Certified Sociology Practitioner (CSP) and federally recognized statistician, she has also participated in, or authored, over 40 various social science research studies endeavors, journal articles, and community based reports.
Scot Scobee	Scot Scobee is a seasoned professional in business administration and human resources. He has over 30 years of experience in performance management, conflict resolution, strategic planning, customer service, compensation strategies, and training and development. Scot has held upper management positions with profit and non-profit organizations in manufacturing, hospitality, and charitable giving. He has developed comprehensive training programs for organizations affecting all levels of employment including orientation programs, performance management, effective interviewing, employment law and supervision. Scot has a special aptitude in synthesizing complex situations and implementing effective strategies that work. Scot holds a B.S. degree in Management from Missouri State University.
ALERRT TRAINERS	ALERRT instructors are experienced professionals actively practicing the techniques taught in this course. This ensures that students receive the most current, relevant content, along with real-world context to enhance this training.
Mark Thomas	Mark has been in law enforcement for over 40 years. He retired from the Missouri State Highway Patrol as a sergeant and then worked for the Clay and Platte County Sheriff's Office as a detective. He then worked as a senior investigator with the Missouri Department of Labor Fraud and Noncompliance Unit. Mark is currently the Chief of Police in Kearney, Missouri. Mark received his Bachelor of Arts Degree from Park University and has been a POST certified General Instructor for over 20 years.  During the course of his career, Mark has conducted a wide variety of investigations to include accident investigations, regulatory investigations, internal investigations, financial investigations, drug investigations as well as local, state and federal investigations.
Dean Thompson	Brig. Gen. Dean Thompson Dean Thompson has over 39 years of leadership and management experience gained from working in multiple sectors including construction, education, energy, finance, legal, military, public administration, real estate and utilities. He joined City Utilities of Springfield, Missouri in 2007 and served as the Vice President – Chief Economic Development Officer until June 2023 when he started his tenure as an Executive in Residence for the Springfield Area Chamber of Commerce as their Executive Director-Regionalism and Economic Development. He completed his time with the Chamber in October 2024 and is now the interim Executive Director of Leaders for Ozarks Region Evolvement. Dean joined the U.S. Army Reserve in 1985 and in 1990 was commissioned as a Second Lieutenant through Army ROTC at Missouri State University (MSU). He currently holds the rank of Brigadier General and Commands the 76th Operational Response Command consisting of over 7,600 Soldiers and Civilians located in 48 states and three continents. He is the managing member of Teaghlach Partners, LLC; President of Strategos Consulting; and a leadership instructor for the Small Business Development Center at MSU. Dean has a Master of Public Administration and bachelor’s degrees from MSU; and a Master of Strategic Studies degree from the US Army War College. He is a graduate of the University of Oklahoma Economic Development Institute and a certified Economic Development Finance Professional.